All Episodes
Episodes
"Ignore the Lurkers"
In most support communities, a small group of vocal members dominates the conversation—while the vast majority quietly lurk in the background. It’s easy for community managers to focus on the loudest voices. But...
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"You Need a Thick Skin"
Conflict is part of community management—and so are difficult members. So you just need a thick skin, right? Not quite. David DeWald, Community Manager at Ciena, joins Seth Resler of Community Marketing Revolution to...
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"If You Build It, They Will Come"
Too many community builders spend months—or even years—designing the “perfect” online space, only to open the doors and find no one there. Todd Nilson, Community Strategist at Clocktower Advisors, joins Seth Resler of...
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Promo: Bad Community Advice
Seth Resler asks community building professionals about the worst advice they ever received and why it doesn't work.
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